Privacy Policy

We may collect the following categories of personal data from you:

• Personal Identification Data: Name, address, phone number, email address.

• Financial Data: Payment card details, transaction history for EV charging services.

• Technical Data: IP address, browser type, device type, operating system, and other data collected through cookies or similar technologies.

• Location Data: Data about the location of your vehicle or device when you use our services.

• Usage Data: Information on how you use our charging stations, including session times and energy usage.

We collect data through:

• Direct Interactions: When you sign up for services, contact us, or make a transaction.

• Automated Technologies: Data collected via cookies, web beacons, and other tracking technologies on our website or mobile apps.

• Third-Party Services: When you use payment processors, telematics services, or other partners in connection with our services.

We use your personal data for the following purposes:

• To provide and manage EV charging services.

• To process payments and fulfil contractual obligations.

• To respond to customer service inquiries or complaints.

• To improve our services and provide personalized experiences.

• To comply with legal obligations and regulatory requirements.

• For marketing and promotional communications, if you have provided consent.

We may share your data with:

• Service Providers: For processing payments, IT support, and other operational purposes.

• Regulatory Authorities: When required by law.

• Business Partners: With third-party service providers to enhance our service offering (e.g., telematics services).

You have the following rights under data protection laws:

• The right to access your personal data.

• The right to correct any inaccurate data.

• The right to request erasure of your data.

• The right to restrict or object to data processing.

• The right to data portability.

To exercise any of these rights, please contact us at hello@plugcharging.co.uk